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Business Phone Systems: Which Service Is Right for You?

Businessman dialing phone in the office, keyboard, mouse, mobile phone and monitor display on the table

According to experts, the optimal amount of sales calls to make for a business is about 60 each day. This should amount to three hours on the phones of productivity and uninterrupted communications.
Sadly, if you don’t have the right business phone systems, this may not be the reality for you. From jumbled connections to dropped calls to inefficient methods of file sharing, you may be finding your days unproductive even when you try your absolute best.
Luckily, there are ways to maximize productivity. Read on to learn how to select the right phone system for your business and get your workplace back on track!

Cloud Communications vs PBX

The main decision you’ll need to make when choosing a phone system is whether you want it to be cloud-based or on-premise PBX. On-premise PBX phone systems stores all your communications technology on the site of your phones. This means that you’re responsible for its security and maintenance.
A cloud-based phone system stores all software and files that you use for communications online. They also have outsourced IT, meaning that a responsible third-party provider is charged with the task of keeping your files safe. This is great because these IT professionals are specifically trained to prevent security breaches and the loss of your data. Not only that, but it allows you to focus your energy on actual communications rather than fiddling with the software that should be enabling you to talk to coworkers and clients.
This is one of the reasons that cloud-based communication systems like VoIP are generally the better alternative. Another reason that cloud communications are superior is that they can be accessed from any device, anywhere. While you need to be in the office in order to access data from your PBX system, you can gain access to material on the cloud from at home. Whether on a Smartphone, tablet, or laptop, you can view work files and media that were sent over VoIP calling software.

Traditional Phone Systems

Unless you’re stuck in the 20th century, you likely have heard that traditional landline systems are becoming obsolete. At home, they’re being replaced with cell phones. In the workplace, this PBX system is being replaced with cloud-based communications systems like SIP trunking and VoIP calling.
Still, they’re an option that you can consider for the workplace. Some people like to use traditional landline phones because they’re reliable. These people feel that there are fewer ways for their calls to be breached, and they believe their data to be more secure when it’s over phone lines rather than the cloud.
By and large, however, traditional landlines are inefficient. They don’t have many add-on options at all, nor do they make communications easy. If there are too many people on the phones at once- a common workplace reality- then they’re likely to have a weak signal, garbled sound quality, and a lot of dropped calls.
Traditional phone systems probably aren’t the best idea, which is good because there’s an amazing alternative. Read on to hear more about VoIP and why it’s the best option for your business.

VoIP Business Phone Systems

Recently, businesses have been discovering the much quicker and more efficient alternative to landline phones: VoIP. This acronym stands for Voice over Internet Protocol, and it refers to a system of communications that takes place entirely over the WiFi that you already have installed in the workplace.
If you’re like most people, you’ve likely used applications like Skype and Facebook Messenger for both business and personal calls. Both of these are VoIP systems that you can use to talk to people all around the world. When you use cloud-based communications like VoIP, you can connect with people across continents cheaply. This isn’t the case for traditional landline systems, which would cost you a small fortune to use for international calls.
Speaking of money, VoIP is inexpensive. All you need to do is pay an IT provider a small amount to help you set up an effective VoIP system and keep it secure. Like we discussed before, IT professionals will store and manage the data on cloud-based computer systems. This means VoIP.
VoIP is also great because it’s efficient. As long as you have the right amount of software for everyone in the workplace, you’re unlikely to run into issues with poor connections or dropped calls. This allows your employees to get business done, feel productive, and leave clients happy and satisfied.
Furthermore, VoIP is great for conference calls, sharing media like videos and PDFs, and more. You can’t go wrong with it.

Telephony and Voice Services

While VoIP alone is a great way to communicate, it isn’t the only one by any means. In fact, there are ways that you can combine VoIP business phone systems with traditional telecommunications to get the best of both worlds.
In some situations, traditional telecommunications software may be the right choice for business. If you don’t care about the VoIP add-ons or simplicity in file sharing, you may do just fine with the reliable old ways. However, this is likely only viable in some parts of the workplace- you can’t go forever without media sharing or conference calling, after all, and VoIP makes these tasks easy.
More and more companies are transitioning to VoIP, but making a transition takes time. Even if you want to fully move away from traditional landline services, it makes sense to do this gradually. When you take the leap all at once, you’re going to need to figure out everything there is to know about your new VoIP system immediately or be left in the dust. Not only that, but your business will need to shell out money all at once to install multiple channels of VoIP software.
If either of these situations describes the one your workplace is in, you may benefit most from our combined telephony and voice services. If you choose to go down this route, our professionals will work with you individually to come up with a unique custom plan that works for your business. After discussing your pressing communications questions with you, we’ll come up with a communications strategy to maximize your business success quickly and effectively.

Get Cracking

Now that you know how to choose between business phone systems and find the right one for your company, it’s time to get started installing cloud-based services. Click here to look at all the providers that our IT experts work with to provide you with great user experience. Then head over and call us at (866) 799-2739 to get started.

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