Telephony and Voice Services

Our Services (Telephony and Voice Services)

At CloudZen, we have the skills, knowledge and experience to guide you through every step of implementing an efficient and affordable VoIP system into your business operations. Our proprietary tools and technologies put us ahead of everybody else to help you fill the gaps in your communication infrastructure.

We help our clients save 30-50% on their overall IT costs, and our support is here to help you 24/7. Let us guide you on your journey to saving time and money by fully outsourcing your IT services. Give us a call today or contact us online.

Telephony and Voice Services 1

Business VoIP Solutions: What Can They Do for Your Business?

Make calls, join meetings, share your screen and see who’s there. VoIP solutions can take your business communication systems to the next level.

It wasn’t that long ago that businesses used regular telephones, desk phones, or analog PBX systems to manage communication in their office. The advent of digital technology and cloud-hosted services have made these legacy options less attractive. Business VoIP solutions (voice over internet protocol) give business owners more flexibility and additional features while lowering operating costs.If you’re considering a business VoIP phone service, read on. We’ll look at how VoIP for business will transform the way you work and how to choose the best VoIP service.

Business VoIP Solutions Lower Costs

One of the most attractive attributes of VoIP systems is cost savings. Instead of paying for multiple phone lines and the cost of calls over each line, you pay a flat monthly fee. Since VoIP phone systems use digital data over your office internet connection, the only monthly costs are your monthly charges from your internet service provider.

That means no more phone line installation fees when you add employees. Say goodbye to long-distance calling charges and toll-free number surcharges. With VoIP, your monthly communication expenses are up to 75% less.

VoIP Works Anywhere

VoIP services are entirely portable whether your staff all works in a single location, across multiple offices, or from their homes. Employees can answer conference calls on a laptop or mobile device. Voicemail is accessible from anywhere, at any time. VoIP systems make it easier than ever for remote workers and telecommuters to get critical work done.

Much More Than Phone Calls

Placing and receiving phone calls over the internet at a lower cost is just the beginning with VoIP. These innovative systems include features like virtual numbers, unlimited calling, universal contact, call recordings and address lists, voicemail, and selective call forwarding. Your business will be more agile, adaptable, and responsive with VoIP.

Are you tired of checking your voicemail? Some VoIP systems transcribe your messages and send them to you as an email. Transcribed voicemail makes it easy to share important messages with colleagues. It’s also a great way to review your messages while traveling.

VoIP Scales With Your Business

A traditional phone system is limited by the number of lines you can install, but a VoIP system can scale up or down, depending on your needs. Hiring a new employee? Add a new business phone number in minutes. A VoIP system can easily integrate with other hosted software solutions like your email service, CRM tools, and other IT systems.

Explore Your Options

Communication systems are essential to a successful business. With a cloud-based voice over IP system, you can add as many lines as you need, as you need them. You’ll eliminate the monthly per-line costs and long-distance bills. Remote employees have the same features and benefits as your in-office employees, and everyone has access to additional features that aren’t available with a traditional phone system.

If you’re ready to find the best VoIP service for your business, schedule a discovery call. We’ll explore business VoIP solutions and help you make the right choice for your needs


CloudZen Partners will help you design a telephony solution that’s customized to your company’s unique preferences, needs and goals. Our access to extensive national and international carrier networks enables us to design solutions with the reliability of traditional POTS phone service, as well as the latest VoIP capabilities — and through our integrated approach, we can deliver the best of both worlds. While more companies are opting to transition to VoIP, we understand it may not be right for every use case. CloudZen will meet you where you are and provide a tailored communications strategy that meets your unique business requirements. You can count on CloudZen to deliver on your needs whether it’s traditional POTS service, VoIP or a combination of both. Our skilled engineering team is here to help you work through your toughest communications questions and challenges.

  • Understand your existing telephone system and make design recommendations based on your unique use case.
  •  Ensure the design includes redundancy and fail over protocol
  • Assist with analog or POT lines cleanup and effective aggregation.

VoIP: How It Works

Corporate entities, small businesses and nonprofit organizations need every edge they can get to remain competitive and relevant in today’s hypercompetitive business environment. Streamlining communication and leveraging breakthrough technologies helps these operations improve their infrastructure and overall system efficaciousness. Today, VoIP is one of the most popular technologies that businesses and other organizations are adopting to improve their operations.

What is VoIP?

Voice over Internet Protocol (VoIP) is a phone service technology that lets anyone place telephone calls over an internet connection. This service became popular with the rise of broadband connections and is now the de facto choice of telephony communication for most major conglomerates and family-run businesses.

Many organizations began to migrate to VoIP for its many benefits and features over traditional phone lines. Traditional telephony services do not have most of these features like auto attendants, custom caller ID, voicemail to email and call recording. VoIP phone systems allow unlimited calling with toll free numbers as well as video meetings, conference calls, and video conferencing. 24/7 customer service is also available for VoIP business phone services.

How VoIP Works

VoIP is a digital technology for placing and receiving voice calls over the internet. It allows users to place and receive phone calls over the internet by utilizing Internet Protocol (IP) addresses. An IP address – which you have probably heard of – is how computers, smartphones and other devices find each other over the internet.

The History of VoIP

Business VoIP was not always as reliable, affordable and flexible as it is today. In the early 1970s, when ARPANET began experimenting with sending voice transmissions over the internet, VoIP was born.

It was not until the early 90s that VoIP began to gain popularity with the release of the first public domain VoIP application called Speak Freely. After the release of Speak Freely, the adoption of VoIP began to snowball over the next couple of decades with advanced features including mobile phone and mobile apps.

VoIP hit the mainstream in the late 1990s. Since then, it has risen in popularity, becoming the primary method companies use to make an unlimited number of calls at affordable rates.

VoIP lowered costs by utilizing existing internet connections through a modem, router or switch. If you had an internet connection, you had access to VoIP services, making access to local landlines and the telephone company obsolete.

Before the widespread adoption of VoIP, there were a couple of breakthroughs for the technology. Early significant breakthroughs include VoIP implementation on Xbox Live in 2002 and the release of Skype in 2003. These early technologies signaled a massive turning point for the technology, and by 2004, the Federal Communications Commission (FFC) recognized the need to regulate burgeoning VoIP Services.

The FCC ruled that VoIP was an information service, rather than telephone service. This judgment served to keep the costs of VoIP low by avoiding high taxes and state regulations.

Following the FCC rulings, VoIP exploded in popularity, with the first mobile VoIP app releasing in 2006 and Apple launching FaceTime in 2010.

How It Works Cont’d

Fortunately, VoIP works on any computer because of its long history of using internet open standards and best practices. VoIP services utilize this history and technology to do far more than just receiving and placing calls.

VoIP technology works by converting traditional analog audio signals into digital packets that are then relayed through your local area network (LAN) or wide area network (WAN) using IP. This method allows any device on the internet, including a laptop, desktop PC, mobile device or desk phone, to access these communications.

Like email, VoIP allows you to communicate over the internet with any internet-connected device. Unlike analog landline phones that use circuit switching to transfer signals along a copper wire, VoIP utilizes packet switching. Packet switching is much more efficient than circuit switching. Packet switching breaks up into chunks called packets, then passes packets down the line through the network until they reach their destination. These packets are then assembled in the proper order and converted to audio.

In most cases, specialized hardware runs a full-scale VoIP operation, but it is less expensive to set up than traditional analog phone systems. The highest upfront cost is the Private Branch Exchange (PBX). The PBX connects an organization’s internal phone extensions to the local public telephone network. Most VoIP services relegate the need for a local PBX and route phone calls through their PBXs. Despite this, most VoIP systems can still connect to the Publicly Switched Telephone Network (PSTN), allowing users to make calls through VoIP and the PSTN.

Placing and Receiving VoIP Calls

There are four simple steps to placing and receiving voice calls:

  1. Connect to the internet through your LAN or WAN
  2. Dial the telephone number of the receiving party
  3. The VoIP service establishes the connection and exchanges packets using IP
  4. The VoIP device instantaneously converts packets into audio

This process completely circumvents traditional telephone companies, allowing you to place and receive phone calls any time you are connected to the internet. This process is even easier to use with the adoption and utilization of open standards like Session Initiation Protocol (SIP). SIP simplifies and allows for communication between all models of desk and conference phones, as well as VoIP applications. SIP is the protocol that VoIP relies on to connect and disconnect calls. SIP also makes it possible to add and remove people from calls in real-time.

Accompanied with cloud-based PBXs, VoIP services provide far more features, benefits and flexibility than traditional analog telephone services.

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