Outsourced Help Desk
In the event that your company is seeking to collaborate with a local IT support organization that will master the deep details of your company technology and procedure, as they as well get the experience of managing and guiding you on your daily technology problems, you can fill out our free discovery call given in the form below and you will be contacted shortly.
24×7 Help Desk and Support
Our United States, as well as Canadian Based 24×7 Help Desk Centers, resolve issues fast. Allow us to offer you a U.S.-based and equipped with employees, tailor-made team of Help Desk utilizing ITIL-based ideal practices, with no capital investment, employee retention problems, challenging ticketing structure, or infrastructure needs. Let your IT workforce concentrate on the issues of the business as we give to support to your end-users 24 hours. Our 24×7 Help Desk Service Centers are situated in Sacramento, Denver, Boise, and New Brunswick.
Through taking advantage CloudZen Partners’ 24×7 Help Desk services, companies evade using time resources and time on training, costly trouble ticket structures, as well as support expenses for PCs, mobile, MACs, VoIP, email, servers, networks, and Office Suite application support. Our main objective is to assist your team make use of technology to attain more productivity.
Live Technical Support Teams 24×7 in Four Service Centers
Presently, we have 24×7 Help Desk centers in Nevada, Idaho, Colorado as well as New Brunswick that utilize ITIL compliant procedures and enhanced IT management sets of tools. More than 90 percent of all calls of Help Desk service are replied within 40 seconds. Client organizes our teams in the Help Desk, so they learn your systems as well as your people. Our remote services team handles issues or our experienced engineers do an on-site visit. With us, you got you are safe.
Our 24×7 Help Desk is equipped with Tier 1, Tier 2, Tier 3, and Tier 4
Information Technology engineers knowledgeable in handling issues of any intricacy. These trained IT experts utilize advanced procedures and systems to solve your problems fast. You recieve faster solutions, less interruptions, and more fruitful users. In addition, nearly all our customers has lessened their IT Help Desk costs of operation.
When we manage and supervise your Information Technology infrastructure we can respond to Help Desk calls by fixing the issue fast.
Get in contact with us now and you will be contacted by one of our Solution Architects reply all of your queries.
Expert IT Professionals with a Wide Range of Capabilities
As clients “Bring their own Devices,” (BYOD) and technology advances does your Information Technology Help Desk employee have the “profoundness” of capabilities essential to support Office 365, virtualization, mobile devices, compliance requirements, VDI, security, as well as catastrophe recovery. These are the some of the things we do.
Rather than keeping up with the recent technologies (coaching expense) or employing fresh IT staff knowledgeable in a specific area (which might be difficult to get)allow CloudZen Partners offer you the 24×7 Help Desk services required for each of the sets of skills you need. Acquire the experience of our IT professionals, more than 150 people with certifications in more than 70 disciplines. You might just require a resource when a specific issue happens, but all difference could be made by this support could.
24×7 Help Desk Services Incorporate:
- Calls replied by knowledgeable specialized support engineers 24 hours a day, 7 days a week and 365 days a year, not a replying message.
- The best First Call Resolve (FCR) rate and does not hold more than 40 seconds
- Our support is able to do client service dedication for each call
- Our 24×7 Help Desk experts endeavor to surpass customer expectations on each call
- Any mixture of on-site, sent or remote help desk services (employee increase)
- Permission to your own safe self-service portal to ask for help and observe tickets-technical-support status
- Portal branding as well as personal label service available
- Provision of 4 “repetitive” Help Desk centers in various states
- Committed Account Groups
- Support for laptops, MAC’s, desktops, MS exchange, servers, mobile devices and VoIP sets
- Assistance for numerous location environments, comprising most global locations
- Availability of layered service level assistance with routine Service Level Agreements (SLA) needs
- Support of all common operating systems, software as well as hardware platforms
- Availability of remote workstation management, (comprising Windows, MAC, and Microsoft Office remote troubleshooting)
- ITIL-based occurence and issue management toolsets and procedures used
- Support for remote control license
- Fresh machine installations and training if required
- Fresh worker onboarding training as well as exit services
- HIPAA and SSAE16 SOC2 Compliant
- Support for change as well as configuration management
- Capability to handle numerous devices at different locations linked to numerous clouds as well as carriers
- Management of problems and incidents through an improved trouble ticketing system
- Management of ticket and vendor cooperation for third party and carrier problems
- Index logs available for all crucial Information Technology services comprising remote access logs
- Detailed, tailor-made monthly reports outlining main SLA metrics as well as 24×7 Help Desk times of response
- 24×7 Help Desk and Information Technology Security Services
Utilize our 24×7 Help Desk Services and our capability to supervise server, cloud, as well as endpoint devices to allow us offer Information Technology Security Services. Managed Security Services of CloudZen Partners will offer you the security not offered by cloud providers. Learn more on our full Information Technology Security Services suite.