Today, we’re more connected to businesses than we ever have been. This is why customer service is more important now than ever.
66% of customers use three different contact channels to contact customer service. Can’t keep up with your customers’ demands? It may be time to outsource your customer contact center.
Contact centers use effective technology for both inbound and outbound calls. Contact centers are also optimized for omnichannel customer support, ensuring your customers can reach you on a myriad of different channels.
There are many contact center providers available. Which one should you use?
Here are the best contact center providers.
CloudZen Partners
CloudZen Partners is your one-stop-shop for all business needs.
This includes project management, IT audit and assessment, RFP creation and management, and technology road mapping. CloudZen Partners also offers a contact center to improve communication with your customers, shareholders, and other collaborators.
CloudZen Partners utilizes Unified Communication as a Service (UCaaS) which can help your business select the best contact center provider and cloud-based communication technology. CloudZen Partners also teams with a myriad of different contact centers, many of which will be mentioned on this list.
RingCentral
If you’re looking for a business VoIP provider, RingCentral should be your first pick. Their software is extremely easy to install — most businesses are fully set up in less than a day.
You can create an online account that displays everything in one place. This helps you respond to customers and you stay better organized.
RingCentral offers all of these solutions in one platform:
- Call recording
- Business phone systems
- Instant messaging
- Screensharing
- Call logs
- Call forwarding
- Video meetings
- Virtual numbers
- Fax
- Integrations
- Conferencing
RingCentral offers different pricing and platform options to meet your budget. Even the basic plan includes unlimited conferencing, calling, customizable caller ID, and toll-free numbers.
8×8
8×8 is another all-in-one platform, offering VoIP as well as integrated voice, chat, and video. You can ensure their innovative omnichannel platform helps improve customer communication.
8×8 offers benefits that many competitors that provide — analytics, APIs, and integrations, all in real-time. This helps your employees better understand the effectiveness of your communication strategy.
8×8 also works with your budget to receive expert solutions, such as unlimited calling to 14 countries, call recording, team messaging, single sign-on, analytics, and audio and video conferencing for up to 100 participants.
Mitel
Mitel is one of the most versatile contact center providers. They have solutions for small businesses all the way to large enterprises.
Mitel offers two main contact center products: MiCloud Connect CX and MiContact Center Business.
MiCloud Connect CX is a cloud-based solution that helps improve your customer experience. MiCloud Connect CX streamlines all communication solutions on one platform. Since the platform is cloud-based, you can access your communication tools anywhere in the world.
Why is MiCloud Connect CX so effective? They utilize the powers of AI for improved efficiency, better customer experience, and cost savings.
You can experience many benefits and features when using MiCloud Connect CX, including:
- Global scalability
- ACD/IVR
- Intelligent routing
- CTI
- Real-time and historical reporting
- Workforce management
- Power dialer
- Speech analysis
- Quality management
- One-click app ecosystem
- Advanced voice services
Do you already use specific tools, such as Zendesk and Salesforce? MiCloud Connect CX connects with different tools so you can access everything in one place.
MiContact Center Business is an enterprise-grade platform that’s designed for customer-based organizations. All communication tools are stored on a cloud program, making the customer communication process simple and effective.
MiContact Center Business is also unique because of its powerful omnichannel capabilities. This software supports SMS, chatbots, social media, and more.
Calltower
If you’re looking for another service that offers different contact center solutions, Calltower is another option. They offer three powerful contact center services: Clarity Connect, Five9, and CT Cloud Contact Center.
Clarity Connect manages your IMs, calls, webchats, and emails. This software integrates with Office 365 and Skype for Business. Clarity Connect extends the functionality of these platforms, expanding your communication capabilities even further.
Clarity Connect also includes reporting. You can look back on your customer call times and other significant metrics.
Five9 is Calltower’s blended cloud contact center solution. You can easily access your tools on one screen, immediately alerts your staff when a customer contacts you, and even includes visual customer profiles for more personalization.
CT Cloud Center ensures you receive your calls and answer them quickly in a timely manner. The software streamlines your workflow, resulting in little IT reliance. This results in a user-friendly interface that requires little training.
With analytics at your fingertips, you can measure the effectiveness of your customer service strategy.
This software is powerful, supporting even hundreds of agents.
Dialpad
Dialpad offers more than just a top-rated phone system. Their cloud-based software optimizes video, voice, meetings, and messages. Dialpad works on multiple devices, specifically mobile devices. Customers have many contact options and you have flexibility when responding to customers.
Dialpad offers an all-in-one solution. You don’t need to install servers or seek additional third-party resources. Their unique cloud technology ensures you reach customers across the global landscape.
Dialpad’s software is also easy to use. You and your team can easily integrate Dialpad into your normal business functions, helping you assist customers immediately.
Dialpad also integrates with many platforms, including:
- Office 365
- G Suite
- ServiceNow
- Salesforce
- Okta
- OneLogin
- Zendesk
- HubSpot
- Azure
- Slack
Their plans are also affordable. Their basic plan is $20/month and includes expert solutions such as messaging, phone, and conferencing, as well as Office 365 and G Suite integrations. Their basic and pro plans also include a 14-day free trial.
Not Sure Which Contact Center Is Right for You?
Hosting a flexible customer communication platform is more integral now than ever. Are you having difficulty keeping up with customer communication demands? There are many contact center providers to choose from. Are you unsure which is right for you? We can help.
We offer a consulting firm to unite you with the best contact center and UCaaS.