The global manufacturing company, with 3000 employees located in New York, was facing the common challenge of outdated communication technology and poor call quality. As the company continued to grow, they realized the need for a modern communication solution that would provide a better user experience for both employees and customers, accommodate future growth, and enhance security.
The outdated communication technology was limiting the company’s ability to scale, impacting their customer service, and reducing efficiency in their communication processes. The poor call quality was also a source of frustration for both employees and customers.
By upgrading to a cloud-based communication solution, the global manufacturing company had the opportunity to improve call quality, scalability, security, and efficiency in communication.
Cloudzen Partners’ Solution
To find the right solution, the global manufacturing company turned to CloudZen Partners, a trusted IT advisor. After conducting a comprehensive analysis, CloudZen Partners recommended a cloud-based phone system and contact center solution in the form of a unified communications platform. The platform provided a full suite of communication tools, including voice, video, and messaging capabilities, and was designed to provide a seamless customer and employee experience with features such as omnichannel support and intelligent routing.
The global manufacturing company implemented the recommended solution and saw significant improvements in their communication infrastructure. The unified communications platform provided improved call quality, increased scalability, and enhanced security. The cloud-based solution also increased productivity by providing a more efficient and effective way of communicating, and improved customer satisfaction by delivering a better customer experience. Furthermore, the company was able to save over $250,000 with the new solution, thanks to its improved phone features and cost-saving capabilities.
In addition to the operational benefits, the cloud-based platform provided the global manufacturing company with a higher level of cyber security. The platform was designed with security in mind, incorporating the latest security protocols and encryption technologies to protect sensitive information. This added layer of security provided the company with peace of mind and a competitive advantage in the marketplace.