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BACKGROUND
A Fortune 100 company was facing the challenge of outdated communication technology, poor call quality, and limited scalability in their communication processes. As the company continued to grow, they realized the need for a modern communication solution that would provide a better user experience for both employees and customers, accommodate future growth, and enhance cyber security.
PAIN POINTS
The outdated communication technology was leading to a lack of integration with other critical business applications, making it difficult for the company to effectively manage their day-to-day operations. The poor call quality was also impacting customer satisfaction and causing frustration for employees. Furthermore, the limited scalability of the existing communication infrastructure was hindering the company’s ability to accommodate future growth and maintain a competitive edge in the marketplace.
OPPORTUNITY
By upgrading to a cloud-based communication solution, the Fortune 100 company had the opportunity to improve call quality, scalability, security, and efficiency in communication. The solution would also provide a more integrated and streamlined communication infrastructure, helping the company to better manage their day-to-day operations and improve customer satisfaction.
Cloudzen Partners’ Solution
To find the right solution, the Fortune 100 company turned to a trusted IT advisor, CloudZen Partners. After conducting a comprehensive analysis, CloudZen Partners recommended a cloud-based phone system and contact center solution in the form of a unified communications platform. The platform provided a full suite of communication tools, including voice, video, and messaging capabilities, and was designed to provide a seamless customer and employee experience with features such as omnichannel support and intelligent routing. In addition to UCaaS, CloudZen Partners also recommended implementing a secure SD-WAN solution for optimal network performance and enhanced cyber security.
The Fortune 100 company implemented the recommended solutions and saw significant improvements in their communication infrastructure. The unified communications platform provided improved call quality, increased scalability, and enhanced security. The cloud-based solution also increased productivity by providing a more efficient and effective way of communicating, and improved customer satisfaction by delivering a better customer experience. The SD-WAN solution, combined with the UCaaS platform, provided the company with a more integrated and secure network infrastructure, enhancing their cyber security posture with managed detection and response (MDR) services.