Work from HomeWork from Home Overview What are your top challenges implementing a WFH policy? What are your top priorities? Employee productivity Cybersecurity & compliance Communication & collaboration Support for end customers IT support for employees Other What are your top priorities? (Other) Do you have an immediate need for any solutions? Remote VPN Mobile hotspots Web/video conferencing Voice & collaboration (UCaaS) Email security Security awareness training Hosted contact center (CCaaS) Hosted virtual desktops (DaaS) Outsourced help desk Identity as a service (IDaaS) Endpoint: NGAV, EPP, EDR OtherVPN = virtual private network; UCaaS = unified communications as a service; NGAV = next-gen antivirus; EPP = endpoint protection platform; EDR = endpoint detection & response Do you have an immediate need for any solutions? (Other) # Current WFH Employees # employees working from home during the current pandemic # Typical WFH Employees # employees that typically worked from home before the pandemicWhich business tools do WFH users have in place? Reliable Internet Functional Desktops Endpoint Security Email Security Business DID Collaboration Software Web/Video Conferencing DID = direct inward dial, AKA business phone numberPlease list any non-technical concerns RE: WFH users. Distractions at home Lack of management oversight Weakened morale Limited human interaction No dedicated workspace Other Please list any non-technical concerns RE: WFH users. (Other) IT EnvironmentWhere are your IT applications hosted? On-premises Colocation Private cloud (IaaS) Public cloud (IaaS) SaaS OtherIaaS = infrastructure as a service; SaaS = software as a service Which IaaS & SaaS providers are you using? Which IaaS & SaaS providers are you using? (Other) Where are your IT environments located, geographically? US East US Central US West South America Europe Africa Asia Australia Other Where are your IT environments located, geographically? (Other) Where are your employees located, geographically? US East US Central US West South America Europe Africa Asia Australia Other Where are your employees located, geographically? (Other) # Total Employees # IT Staff Are you seeing more IT support requests from WFH users? Yes NoHelp Desk Hours 8x5 M-F 24/7/365 Other Help Desk Hours (Other) Estimated Ticket Volume please specify if this is per day, per week, etc. Current Ticketing Software Security & ComplianceWhich of the following are you concerned about? Phishing & email attacks User security awareness Endpoint compromise (BYOD) OtherBYOD = bring your own device Which of the following are you concerned about? (Other) Compliance Standards Required SSAE 18 HIPAA PCI FISMA FedRAMP SOX ITAR ISO 27001 Other Compliance Standards Required (Other) When did you last train employees on proper cybersecurity protocols? <6 months 6-12 months <1 year NeverCurrent Email Platform(s) Microsoft/Office 365 Google G Suite Microsoft Exchange (on-prem) Microsoft Exchange (hosted) IBM/Lotus Notes Other Current Email Platform(s) (Other) Current Email Security Product(s) Current Endpoint Security Product(s) Endpoint security includes AV (antivirus), EPP (endpoint protection platform), NGAV (next-gen antivirus), and EDR (endpoint detection & response).Which devices have Endpoint Security installed? Corporate Personal Both Other Which devices have Endpoint Security installed? (Other) Unified CommunicationsWhich of the following are you concerned about? Business DID for WFH users Phone service for new hires Internal collaboration Call reporting & tracking Screen & video sharing Other Which of the following are you concerned about? (Other) Current PBX(es) PBX = private branch exchange, AKA business phone system. Examples include Avaya, Cisco, Mitel, NEC, Panasonic, Toshiba, Microsoft.Current Voice Services POTS PRIs SIP trunks Hosted PBX / UCaaS OtherPOTS = plain old telephone service; PRI = primary rate interface; SIP = session initiation protocol Current Voice Services (Other) Current Conferencing Platform(s) Cisco Webex, Zoom, GoToMeeting, Microsoft Teams, Google Hangouts, etc.Current Collaboration Platform(s) Slack Microsoft Teams Cisco Webex Teams Other Current Collaboration Platform(s) (Other) Do you require integration with an LOB (line of business) application? No Salesforce Zendesk Microsoft Dynamics SugarCRM NetSuite ServiceNow Other Do you require integration with an LOB (line of business) application? (Other) Application AccessWhich of the following are you concerned about? Internet bandwidth for home users VPN scalability Secure access to data center Secure access to SaaS Windows desktop access Other Which of the following are you concerned about? (Other) Have you gathered information about home users' Internet? Yes, bandwidth Yes, carrier Yes, bandwidth & carrier NoFor instance, some businesses are requiring users to submit SpeedTest results. How do WFH users connect to corporate applications today? Which devices are WFH employees using? Corporate Personal Mix of bothDo WFH employees have corporate apps installed locally? Yes No Mix of bothDo you require any of the following solutions?# Users Mobile hotspot Remote VPN SaaS access Virtual desktop Contact CenterDo you have a Call Center or Contact Center? Yes No Current Contact Center Platform What limitations has this platform imposed while agents WFH? Does your company deliver any of the following? Internal help desk External customer support Inbound sales Outbound sales campaigns Outbound marketing campaigns How are these agents/employees adapting to a WFH policy? # Agents An agent may be a traditional contact center employee (i.e. customer support, cold calling) or a sales, marketing, or IT employee with similar inbound/outbound functions.Required Channels of Communication Voice Web Chat Email SMS Social Media Other Required Channels of Communication (Other) Administration First Name (Client) * Last Name * Title Email Address * Phone Number * Company * # Employees HQ Address * Address Line 2 City Country USA Canada UK State * AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming Province/Territory * AlbertaBritish ColumbiaManitobaNew BrunswickNewfoundland & LabradorNorthwest TerritoriesNova ScotiaNunavutOntarioPrince Edward IslandQuebecSaskatchewanYukon Postal Code Trusted Advisor / Account Manager * TA/AM Email Address * TA/AM Phone Number * If you are human, leave this field blank. 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