Work from Home

Work from Home

Work from Home


What are your top priorities?
Do you have an immediate need for any solutions?
VPN = virtual private network; UCaaS = unified communications as a service; NGAV = next-gen antivirus; EPP = endpoint protection platform; EDR = endpoint detection & response
# employees working from home during the current pandemic
# employees that typically worked from home before the pandemic
Which business tools do WFH users have in place?
DID = direct inward dial, AKA business phone number
Please list any non-technical concerns RE: WFH users.

IT Environment

Where are your IT applications hosted?
IaaS = infrastructure as a service; SaaS = software as a service
Where are your IT environments located, geographically?
Where are your employees located, geographically?
Are you seeing more IT support requests from WFH users?
Help Desk Hours
please specify if this is per day, per week, etc.

Security & Compliance

Which of the following are you concerned about?
BYOD = bring your own device
Compliance Standards Required
When did you last train employees on proper cybersecurity protocols?
Current Email Platform(s)
Endpoint security includes AV (antivirus), EPP (endpoint protection platform), NGAV (next-gen antivirus), and EDR (endpoint detection & response).
Which devices have Endpoint Security installed?

Unified Communications

Which of the following are you concerned about?
PBX = private branch exchange, AKA business phone system. Examples include Avaya, Cisco, Mitel, NEC, Panasonic, Toshiba, Microsoft.
Current Voice Services
POTS = plain old telephone service; PRI = primary rate interface; SIP = session initiation protocol
Cisco Webex, Zoom, GoToMeeting, Microsoft Teams, Google Hangouts, etc.
Current Collaboration Platform(s)
Do you require integration with an LOB (line of business) application?

Application Access

Which of the following are you concerned about?
Have you gathered information about home users' Internet?
For instance, some businesses are requiring users to submit SpeedTest results.
Which devices are WFH employees using?
Do WFH employees have corporate apps installed locally?

Do you require any of the following solutions?

# Users

Contact Center

Do you have a Call Center or Contact Center?
Does your company deliver any of the following?
An agent may be a traditional contact center employee (i.e. customer support, cold calling) or a sales, marketing, or IT employee with similar inbound/outbound functions.
Required Channels of Communication


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