Poor workplace communication causes 70% of the mistakes a business makes. That sounds extreme until you remember that workplace communication is simply an exchange of ideas between two or more people within a business.
When you think about it that way, what tasks don’t depend on communication?
Whether you’re collaborating with a coworker on a client pitch or ordering food for a work lunch, effective communication is important. It’s the difference between winning a new client and getting a sandwich with unwanted mayonnaise on it.
If bad communication can hurt your business, what can you do to improve it? Use technology.
Avaya Cloud is a system that can help you, your employees, and your bottom line. Read on to learn how this cloud-based system can benefit your small or mid-sized business.
What is Avaya Cloud Office?
Avaya Cloud is a new cloud-based UCaaS platform with telephony capabilities. It combines a new communication platform with the established system of Avaya IP Office phones.
Basically, it will give you and your employees a unified way to make phone calls, write messages, collaborate, attend video conferences, and more. It streamlines your office communication into one simple service.
As a small or mid-sized business owner, you won’t have to worry about important updates getting buried in your employees’ inboxes, traveling for every client meeting, or missing important phone calls. With the Avaya system, you can keep your employees informed and stay connected.
Your Employees Can Connect From Anywhere
Avaya’s system is cloud-based, which means it doesn’t rely on physical hardware to work. That also means you can access the system from anywhere that has an internet connection.
Your employees can use the entire system, whether they’re away at a conference or they’re a remote worker. They won’t miss anything even though they’re not physically in the office.
In 2019, there are more than 4.7 million remote workers in the U.S. It’s a trend that’s exploded over the last 10 years. In fact, the majority of workers want jobs that offer work from home days or partially-remote schedules.
With the growing desire for remote work, it’s in your best interest to use technology that’s flexible and can meet those needs.
Gone are the days of listing multiple phone numbers on a business card. With the Avaya Cloud system, you can give each employee one phone number. They can receive calls to that number on any device they want—it doesn’t even have to be a phone.
It Can Grow With Your Business
Whether your business is growing or you need to reassess your priorities, the Avaya IP system can adapt with you. You can add and eliminate features as you need to. The analytics feature makes it easy to see which services you’re using the most so you can make adjustments.
If you have a small business with only five employees, for example, you might not need the team meeting space. You can just collaborate in person. In that case, you could scale back on that feature and keep the voice and conference features.
If you need to add a new employee it can be as easy as creating a new account. You can give them a phone number and access to messaging and the team meeting space, just by creating one account.
Since the system is cloud-based, it also means you don’t need to upgrade PBX hardware each time you add more staff.
More Affordable Than Other Communication Systems
Like most cloud-based options, Avaya is more affordable up front because you don’t need hardware installed in your office. When you own tech hardware, you’re in charge of paying for repairs, upgrades, or replacements. With the Avaya Cloud, you don’t need to worry about any of that.
Plus, the system combines Avaya IP Office phones with messaging and conferencing software, so you’ll only have to worry about one bill. If you used a combination of an on-premise PBX phone system, Slack, Skype, and Google Chat, you’d have to pay for each one individually. Those separate expenses would end up costing you a lot more each month.
Even though Office 365 has a comparable per user price, it doesn’t automatically include phone service. It’s an extra add-on that you have to pay for.
It Works With What You Already Have
If you have a system you already like, why change it? The great thing about Avaya is that it can work alongside the apps and software you already use.
You can integrate Salesforce, Skype for Business, Google Suite, and even Office 365. If your employees are used to a certain program, forcing them to adapt to something else can be a big stressor. Since Avaya works with the programs you use, the transition will be easier.
If all of your employees already have office phones, upgrading the phone system can be expensive. You might not have the budget for that kind of upgrade.
Luckily, you can use your current phones with the Avaya Cloud system. That means you can enjoy a better phone system without covering the huge cost of buying a new office phone for each employee.
It Promotes Better Teamwork
Between email, office chat, messaging apps, and in-person meetings, it’s tough to make sure everyone is up to speed. If you’re collaborating on a project, you might have to check multiple platforms to get the information you need.
With Avaya, everything you need is on one platform. When everyone is up to date, it’s easier to brainstorm and work as a team.
The team meeting space feature is also great for collaboration. You can have a video conference, share documents, or use the voice feature. If an in-person meeting isn’t possible, this Avaya feature gives you a simple solution.
Upgrade Your Business Communication System Today
With Avaya Cloud Office, your team’s communication will be more efficient and it will save you money. It combines all the services you need—phone, messaging, conference calls—in one package.
If you’re interested in streamlining your business with the new Avaya system, reach out to us today for more details and pricing information. As experts on IT service providers, we can help you choose the right communication package.