Help Desk

Help Desk

Help Desk


Why are you considering a new Help Desk provider?
Which services are you looking for?
End user help desk is the main product this assessment covers. However, it may be paired with managed services for IT infrastructure such as servers, storage, or network.
Which assets do you need managed?

OPTIONAL - Feel free to complete the Managed Services assessment to provide more detail about your requirements.

Compliance Standards Required


Desired Support Model
Remote support is typical when it comes to end user help desk.
Desired SLA for Onsite Response
Desired Support Coverage
Tickets may come in via phone, email, chat, web portal, etc.
Language Requirements

Current Support

How is support provided today?
OPTIONAL - if you are willing to share.
Which Software Products are in use today?

Supported Systems

Which areas does your help desk need to support?
Mobile Devices
Operating System
Email Platform
Productivity Software
Hardware Support
These could include proprietary applications, non-standard devices, etc.

Helpful Info

Maximum file size: 52.43MB


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