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Background
A growing medical supply company was facing challenges with their outdated communication technology, poor call quality, and limited scalability in their communication processes. As the company continued to expand, they realized the need for a modern communication solution that would provide a better user experience for both employees and customers, accommodate future growth, and enhance security.
Pain Points
The outdated communication technology was hindering the company’s ability to integrate with other critical business applications, making it difficult for them to manage their day-to-day operations efficiently. The poor call quality was also impacting customer satisfaction and causing frustration for employees, leading to decreased morale and productivity. Furthermore, the limited scalability of the existing communication infrastructure was preventing the company from accommodating future growth and maintaining a competitive edge in the marketplace.
Opportunity
By upgrading to a cloud-based communication solution, the growing medical supply company had the opportunity to improve call quality, scalability, security, and efficiency in communication. The solution would also provide a more integrated and streamlined communication infrastructure, helping the company to better manage their day-to-day operations and improve customer satisfaction.
Solution
To find the right solution, the growing medical supply company turned to a trusted IT advisor, CloudZen Partners. After conducting a comprehensive analysis, CloudZen Partners recommended a cloud-based phone system and contact center solution in the form of a unified communications platform. The platform provided a full suite of communication tools, including voice, video, and messaging capabilities, and was designed to provide a seamless customer and employee experience with features such as omnichannel support and intelligent routing. In addition to UCaaS, CloudZen Partners also recommended implementing a secure SD-WAN solution for optimal network performance and enhanced cyber security, with managed detection and response (MDR) services to proactively identify and mitigate potential cyber threats.
The growing medical supply company implemented the recommended solutions and saw significant improvements in their communication infrastructure. The unified communications platform provided improved call quality, increased scalability, and enhanced security. The cloud-based solution also increased productivity by providing a more efficient and effective way of communicating, and improved customer satisfaction by delivering a better customer experience. The SD-WAN solution, combined with the UCaaS platform and MDR services, provided the company with a more integrated and secure network infrastructure, enhancing their cyber security posture and allowing them to continue to grow with confidence.