The customer is a law firm with about 15 users. Its users work onsite, but often continue to work from home. The firm had an on-site server deployment that was composed of about four physical servers residing in a server closet. Being a law firm, the business documented all correspondence and notes, resulting in a very large amount of data. They topped out around 500GB, including software applications. Their servers hosted multiple applications including Worldox for document management, QuickBooks for accounting, Timeslips for time tracking, Legal Solutions, Phillips SpeechExec Pro for dictation software, Microsoft Office, WordPerfect, and Adobe Acrobat. These software applications needed to be available for each user.
The law firm had a poorly managed IT environment, with in-house servers that crashed multiple times and no robust power backup solution. It also faced a lack of support and redundancy, and out-ofdate software and hardware that was in desperate need of a refresh. The customer had a mail server in-house, but lost access to email every time the Internet went down. There was also a lack of reliable remote connectivity, which was especially frustrating as users were confined to their desktop computers and couldn’t experience the necessary mobility.
CloudZen’s team of experts analyzed the customer’s needs and proposed a full reconstruction of the infrastructure and the way the network was structured. The customer was extremely adamant about finding a solution that would allow users the flexibility to work from the office or anywhere else.