The customer is a regional law firm located in three states, with 150 employees and is headquartered in Mobile, Alabama. The client was in the process of splitting away from its parent company. Upon splitting away from the parent company, the law firm was deeply unsatisfied with support and performance of their infrastructure. Its core line-of-business application was TrialWorks, a case management software system. Furthermore, they were hosting their production infrastructure out of a local data center with a local MSP.
One of the largest pain points for the customer was due to losing their prior MSP partner. During the split from their parent company, the customer was forced to take on support of their own infrastructure. This caused numerous issues due to the level of support and lack of ability to be reactive. They wanted full management, similar to what they already experienced with the MSP, as well as a similar back-end, patching, and updates. These were the key drivers in the law firm’s transition.
The law firm reached out to their trusted technology consultant with the request to explore options for a cloud solution. CloudZen’s team of experts analyzed the customer’s needs. The team put together a cloud solution to resolve performance and support issues, as well as provide cost efficiency and reliability. The provider was able to present a similar, and familiar, solution to what the law firm had in place, but complete with full management and support.