The customer is a large hospice located in Florida, with 400 client terminals across its head office and 12 branches. The hospice needed a hospice cloud to support its end users and manage the business effectively. Based on this need, it became clearly necessary that the client either con- tracted with a company to handle after hours end-user support, or brought in a managed cloud provider that could handle the entire desktop experience.
The hospice needed a higher level of security and a technology refresh. It lacked the advanced engineering skill sets to address these needs. Additionally, its company Help Desk solution was in-house and needed to be outsourced. The client also lacked a true management and tracking system. Business users were not receiving quick, efficient, or reliable service.
On-site resources at remote locations needed to be coordinated by a single organization that would set priorities, manage tickets, and as- sist with managing OEM’s like hardware manufacturers. All activities surrounding the desktop experience and the client’s private network needed to be monitored and managed around the clock. Without all of these activities, end users throughout the organization would ex- perience degradation in their ability to be productive because of the state of their technology tools and systems.
CloudZen Partners team of experts analyzed the customer’s needs. The cloud provider was tasked with developing a process in order to operate IT efficiently and effectively. Cloudzen Partners worked closely with the COO and IT team to develop a plan for transitioning services and supporting end users.