The customer is a boutique hotel located in Los Angeles, CA with 110 on-site and off-site users. The hotel was supported by one IT manager who addressed all support needs within the organization. The IT manager was not qualified to deliver enterprise-grade network solutions, and did not have the insight into the correct tools that were available to benefit the organization. The IT manager was constantly managing the failing infrastructure and therefore was unable to pursue improvement projects.
The hotel had old and broken infrastructure that was strung along with repairs versus improvement. The IT closet had poor ventilation which caused the hardware to fail consistently, causing outages and loss of work ability. There were problems with outages and poor management of existing systems, which was time consuming. The hotel also had a disjointed Active Directory system, which made it difficult for vendors to understand the network. The client had to determine whether their current infrastructure was suitable for integration, or if it was necessary to do full elimination and begin with new hardware.
CloudZen’s team of experts analyzed the customer’s needs. The determining factors for the hotel’s proposed solution was how poorly the current infrastructure was maintained and the fact that software was out of date. Our providers found that the client was running old software and network hardware accompanied by poor cabling.